Q: how can I choose the correct size?
A: If you are not sure which size is right for you, please contact us and provide us with your general size information, such as your height,weight,sleeve length, chest, shoulder, waist,hips. We will be happy to help you choose the right size.
Jeans are standard sizes, you can check our size chart for more information. Our shoes are labeled with both European and American sizes on the website. However, we use EU size as the primary size (using Nike shoes as a reference). Therefore, the US size of the shoes you receive may not always match the US size listed on the website. If you are unsure which size to choose, please refer to our size chart .
tips:
If the largest size is XL, you can directly refer to the European size or US size.
If the largest size is 2XL, you usually need to increase one size.
If the largest size is 3XL, increase 1 or 2 sizes according to your weight.
If the largest size is 6XL, increase 2 to 3 sizes according to different weights. (The heavier the weight, the more sizes you need to increase.)
Q:Is your product a 1:1 clone?
A:we did not guarantee that all of our clothes were 1:1 full clone, even some looks like perfect 1:1, but we still did not guarantee anything due to the limitations of craftsmanship and material differences;
Q: Why are there many products with the same style but different prices?
A: We offer different quality products to meet the needs of different customers. We have been in this business for over 10 years and we are committed to providing our customers with the best possible products.
For example,
In summary, there is a simple principle: different quality comes with different prices. Usually, the more expensive products are of better quality than the cheaper ones.
Q: Why didn't I receive a box with my product?
A: Except for watches, jewelry, belts and A+ wallets, we usually don't send boxes to avoid customs inspection. Moreover, shipping fees calculating by volume are very expensive. If you want your product come with a box or a gift bag, please add a note in your order when you place an order and contact us before making payment , we need to charge extra to cover the increased shipping fee.
Q: how can I return a product?
A: Please read our return & exchange policy here.
Q: Why is it taking so long to process my order?
A: this maybe caused by some products need to be allocated from our other city warehouses, and most brand shoes, especially women's shoes, are made to order after payment. Therefore, it usually takes 3-6 days to process your order before we ship it out.
Q: Why can't I track the tracking number on DHL or FedEx? Why isn't it moving?
A: By default, the tracking number you receive is a reference number from our website. This means that you cannot track it directly through DHL or FedEx. If you would like to get the real tracking number, you can either wait a few days until the tracking page is updated with the real tracking number, or you can contact our customer service directly for the status.
Shipping replicas is different from shipping regular goods. All packages go through a special channel and have to wait in line for a period of time before they are picked up by a flight plan. This waiting time can take up to 7-14 days, during which there will be no updates on the tracking records. You can expect to receive your package within 7-20 days, excluding EMS.
Q: Why is the shipping time so long, and why hasn't my shipping tracking information been updated for a long time?
A: Sometimes, your package may be delayed due to weather conditions or flight schedules, which means that the shipping time will be longer than usual. Additionally, if your package is inspected by customs, it may be delayed even further. Although we always try to avoid these situations, they cannot be completely avoided. Therefore, it is best to have a reasonable expectation of the arrival date. If your package tracking information has not been updated within 14 days, please contact us to check its progress.
Q: I can't find the product I want on your website. What should I do?
A: As you know, we have many brands available, and we can't guarantee that we push all styles on the website. You can send us photos or authentic SKU/style numbers, and we will seek help from our warehouse and factory.
Q: Why did I receive an out-of-stock email after I paid?
A: Our manufacturer partners do not have an effective inventory management system, so we cannot truly track inventory effectively. This is why you may sometimes receive an out-of-stock notification after you have paid. When you receive an out-of-stock email, you can request a replacement or a partial refund. To avoid this from happening, we recommend that you choose newly listed products as much as possible. it's helpful to know that the larger the item number, the more recently it was listed and the less likely it is to be out of stock. Conversely, the smaller the item number, the more likely it is to be out of stock. You can also confirm inventory with our customer service before paying for an order.
Q: Why is my payment reminder pending status?
A: After submitting a payment request, it may enter a pending payment state. In this case, there is no need to retry multiple times. You will receive an email from us for payment review. Once it is approved, we will release and execute your payment. If the payment fails, you will receive a payment attempt warning from the bank.
Q: Why has my credit card been charged more than the order amount?
A: Our payment gateway is located in China, so all payments are defaulted to be charged in Chinese Yuan. This means that there may be an international service fee charged by your issuing bank. Additionally, due to fluctuations in international exchange rates, there may be a slight difference in the amount charged. This difference is usually around 0.5% to 3.5% of the transaction amount.
If you believe that you have been overcharged, please contact us and we will be happy to investigate the matter. We may be able to issue a partial or full refund, or we may cancel the order altogether.
Q: Why does my payment request show that it is from a different website?
A: This is a protective technology of our payment gateway to avoid DMCA issues, which is a law that protects copyrighted material.
If you are uncomfortable with this, you can also try using bank transfer or Bitcoin. Bank transfer is a more traditional way of making payments, and Bitcoin is a digital currency that is not subject to DMCA regulations.
Q: Why are my payment requests always being declined?
A: As you may be aware, most replica sites are considered high-risk transactions by banks. As a result, they will automatically decline the transaction by default. If you receive a payment confirmation text from your bank, you must approve the transaction yourself; otherwise, it will always fail.
Please do not attempt to use multiple cards within a short period of time, as this will be regarded as a high-risk operation by the payment gateway and may result in your account being blocked or blacklisted.
To conclude, please contact us for assistance if you have any questions or concerns before placing an order. This will help us to avoid any errors and ensure a smooth transaction for both parties. You can contact us by our customer service email, message through our website, or by WhatsApp/Telegram.