FAQ
Q: how can I choose the correct size?
A: Our clothing is made in China and we use Asia Size by default. So in most cases you need to choose one or two larger sizes than usual, generally you should size up 1-2 according to your height and weight.
If you don't know which size is suitable for you, please contact us first and supply your general size information height/weight information,  such as Sleeve length/Chest /Shoulder/Waist/Hips etc also welcome.
all shoes are EUR size as standard size, which is labeled both us size and europe size, mostly we use EUR size as primary size, if you don't know which size you should choose, click here to take a reference
 
 

Q:
are the products with 1:1 full replication?
A: We do not ensure our clothing is all full 1:1 replication, even some of them are perfect 1:1, we do not promise all are 1:1.
 

Q:
Why are there so many different prices for the same item ?
A: We have different quality goods for different  customer requirements. We have been doing this deal for more than 10 years and we needn't lie on this.
for a simple example:
  • All bags >80~100 or labeld with AAA+ are really leather with lables
  • All bags > 200 usd or labled as "original sample" are the top quality with 1:1 replication.
  • The other cheap bags do not ensure there will be a logo label inside.
In fact,  there is only one simple rule:  different quality based on different prices.

Q:
does the items come with boxes and gift cards by default?
A: For all items, besides A+ belts/watches/A+ wallets/jewelry, we do not supply box and gift bags by default, to avoid security issues in customs. And it's also too expensive for shipping fee by volume.  So if you want items with boxes and gift bags, please contact us and add notes in your order, we need  additional chargement to fill the increased shipping fee.

Q:
how can I return shipping?
A: Please read our return & exchange policy here .
 

Q:
Why does it take so long to process my order?
 
 
A: Some products need to be dispatched from another city warehouse, and most shoes except sneakers, especially women's shoes, need to be customized production , so it will take 2-5 days before we ship out
 

Q:
Why does shipping take so long? Why hasn't my shipping track record moved for a long period of time?
A: As you know due to covid-19, it will take more time than usual. all the flights over the world are very busy and limited. so you'd better have good reasonable expectations with the shipping arrival date.  If your package does move in 14 days, please contact us.

Q: Why can't I track the tracking number in DHL or Fedex? Why doesn't it move?
A: Our website uses the reference number as the shipping number by default. So you can't track it directly in DHL or Fedex etc from this number. If you want to get the real track number, you can wait a few days, the track page will be updated to the real track number, or you can directly check with us via customer service.
 
Another point is: you can't compare with Amazon, because we are a replicas seller, and the delivery is different from ordinary goods, all package will be forced to queue for a period of time through special channels before picked up by flights. (Most of the time is spent in queuing. Not in transit, which usually take a week or sometimes two weeks). Usually you will receive the package in around 7-20 days, excluding EMS.

 
Q: I can't find a special style from your site. What could I do?
A: As you know we have many brands supply, we can't ensure we push all styles on the site. you can send us pictures. We will ask for help from the warehouse and factory.
 

Q:
Why do I get out of stock emails after paid?
A: Because our manufacturer partners do not have an inventory management system, so we can't track inventory effectively, there is no inventory management system that's why sometimes you will be notified with out of stock after you paid. you can request replacement or partial refund when you receive an out of stock email.
 
 

Q:
why doesn't my payment go through immediately?
 
A: all payment by credit cards will be pending before we approve it. so after you submitted your payment request, it will enter the pending status for payment, you needn't retry it again and again, you will receive your credit card deduction SMS and invoice email from your bank and also our email after we approve it.

Q: Why has my order been overcharged from the credit card than the order amount?
A: Because our payment gateway come from China, the payment request will charge by CNY by default, There is a hidden international service fee that will be charged by your Issuing Bank, and International exchange rate change may cause a difference ,the total difference between 0.5% to 3.5% in each transaction, if you found you have been over charged too much. Please contact us for a partial refund request or full refund and cancel the order.

 

Q: Why is my payment charge display it came from a different website?

A: It's just a protection technology from our payment gateway, to avoid DMCA issues. if you feel uncomfortable with this, you can try with bank transfer or bitcoin too.

 

Q: Why are my payments always declined?

A: As you know most replicas sites have been deemed high-risk transactions by banks. They will be rejected by default. You should approve the payment by yourself when the payment declined.

Please do not try multiple different cards in a short period of time, otherwise it will be considered a high-risk operation and blocked by the payment gateway.

 

In a word, all your problems or questions you can't confirm,  please kindly ask for help before placing order to avoid mistakes. It's a good protection for both of us.