Q: how can I choose correct size?
A: our all clothing are made in china and we use Asia Size by default. so in most case you need choose larger one or two than usual, generally you should size up 1-2 according to your height and weight.
    if you don't know which size is suitable for you, please contact with us first and supply your general size information height/weight information,  such as Sleeve length/Chest /Shoulder/Waist/Hips etc also welcome.
   all shoes are EUR size as standard size, which labeled both us size and europe size, mostly we use EUR size as primary size, if you don't know which size you should choose, click here to take a reference
Q: are the products with 1:1 full replication?

A: we do not ensure our clothing are all full 1:1 replication, even some of them are perfect 1:1, we do not promise all are 1:1.
Q: why there are so much different price for the same item ?
A: we have different quality goods for different  customer requirements. we do this deal for more than 10 years and we needn't to lie on this.
    for a simple example:
  • All bags >80~100 or labeld with AAA+ are really leather with lables
  • All bags > 200 usd or labled as "original sample" are the top quality with 1:1 replication.
  • The other cheap bags we do not ensure there will be logo label inside.
in fact, in most case, there is only one simple rule:  different quality based on different price. if you're not sure with it, please contact with us first before you paid.
Q: is there box and gift card with item by default?
A: for all items, we do not supply box and gift bags by default, to avoid security problem in customs and it's also too expensive for shipping fee by volume. so if you want items with box and gift bags, please contact with us and add notes for order, we need more additional chargement to fill increased shipping fee.
Q: how can I return shipping?
A: please read our return & exchange policy here .
Q: why it take so long for preparing order?
A: some products need to be shipped between city warehouses, and most shoes except sneakers, especially almost all lady shoes need to be prepaid  and customized in factory one by one. so it will take 3-5 days around before we start shipment.
Q: why it take so much time for shipping?  and why my shipping tracking record does not move in a long time period?
A: as you know due to covid-19, it will take more time than usual. all the flights over the world are very busy and limited. so you'd better have a good reasonable expectations with shipping arrival date.       if your package does move in 14 days, please contact with us.

Q: why I can't track the tracking number in DHL or Fedex? why it doesn't move?

A: we use reference number as shipping number by default. so you can't track directly in DHL or Fedex etc by that number. if you want get real track number, you can wait few days later, the track page will be updated, else you can query from us directly by customer service.
     and another thing is: we're replicas seller, you can't compare us with amazon, the shipment is different with regular goods, all replicas shipping will be queue forced for a while via special channel before really in transmit.(most time has been cost on queue. not in transmit, generally it will take a week around, sometimes two weeks). and in most case you will get your package in 7-20 days around except EMS.

Q: I can't find special style from your site. how could I do? 
A:  as you know we have many brands supply. we can't ensure we put all style on the site. you just need sending us pictures. we will ask help from warehouse and factory.
Q: why there are out of stock in my order?
A:  because our manufacturer partners also do not have an inventory management system, so we can't track inventory effectively, there is no inventory management system that's why sometimes you will be notified out of stock after you paid. you can request replacement or partial refund when you received out of stock email.
Q: why my payment doesn't go through immediately?
A: all payment by credit cards will be pending status before we approved it. so when you submit your payment request, it will enter the pending status for payment, you needn't retry it again and again, you will received your credit card deduction SMS and invoice email from your bank and also our email when we approved it.

Q: why my order has been overcharged from credit card than order amount?

A: the replicas payment gateway do the same thing for all sellers and buyers, they charge payment fee from both sellers and buyers at the same time, and sometimes they charge a random additional fee. just like underworld operation because we're replicas business. when you found you have been over charged too much. please contact with us for partial refund request or full refund and cancel the order.


Q: why my payment has been declined always?

A:  as you know most replicas site has been treated as high risk transaction by bank. they will be declined by default. you should approve payment  by yourself. 

and please don't try multiple different cards in a short time, else it will be realized as high risk operation by payment gateway.


in a word, all your problem or questions please just ask me first for correct confirmation before placing order to avoid mistake. it's a good protection for both us.