FAQ
Q: how can I choose the correct size?
 
A: Our clothing is made in China and we use Asia Size by default. So in most cases you need to choose one or two larger sizes than usual, generally you should size up 1-2 according to your height and weight.
    If you don't know which size is suitable for you, please contact us first and supply your general size information height/weight information,  such as Sleeve length/Chest /Shoulder/Waist/Hips etc also welcome.
 
   all shoes are EUR size as standard size, which is labeled both us size and europe size, mostly we use EUR size as primary size, if you don't know which size you should choose, click here to take a reference
 
 
Q: are the products with 1:1 full replication?

A: We do not ensure our clothing is all full 1:1 replication, even some of them are perfect 1:1, we do not promise all are 1:1.
 
 
Q: Why are there so many different prices for the same item ?
 
A: We have different quality goods for different  customer requirements. We have been doing this deal for more than 10 years and we needn't lie on this.
    for a simple example:
 
  • All bags >80~100 or labeld with AAA+ are really leather with lables
  • All bags > 200 usd or labled as "original sample" are the top quality with 1:1 replication.
  • The other cheap bags do not ensure there will be a logo label inside.
 
In fact, in most cases, there is only one simple rule:  different quality based on different prices. If you're not sure about it, please contact us first before you pay.
 
 
Q: Is there a box and gift card with items by default?
 
A: For all items, we do not supply box and gift bags by default, to avoid security problems in customs and it's also too expensive for shipping fee by volume. So if you want items with boxes and gift bags, please contact us and add notes for order, we need more additional chargement to fill the increased shipping fee.
 
  
Q: how can I return shipping?
 
A: Please read our return & exchange policy here .
 
 
Q: Why does it take so long to prepare an order?
 
A: Some products need to be shipped between city warehouses, and most shoes except sneakers, especially almost all lady shoes need to be prepaid  and customized in the factory one by one. so it will take 3-5 days around before we start shipment.
 
 
Q: Why does it take so much time for shipping?  and why does my shipping tracking record not move in a long time period?
 
A: As you know due to covid-19, it will take more time than usual. all the flights over the world are very busy and limited. so you'd better have good reasonable expectations with the shipping arrival date.  If your package does move in 14 days, please contact us.

Q: Why can't I track the tracking number in DHL or Fedex? Why doesn't it move?

A: We use a reference number as the shipping number by default. so you can't track directly in DHL or Fedex etc by that number. If you want to get a real track number, you can wait a few days later, the track page will be updated, else you can query from us directly by customer service.
     and another thing is: we're replicas sellers, you can't compare us with amazon, the shipment is different from regular goods, all replicas shipping will be forced to queue for a while via a special channel before really in transmit.(most time has been spent on queue. not in transmit, generally it will take a week around, sometimes two weeks). and in most cases you will get your package in 7-20 days around except EMS.
 

Q: I can't find a special style from your site. What could I do? 
 
A:  As you know we have many brands supplied. we can't ensure we put all styles on the site. you just need to send us pictures. We will ask for help from the warehouse and factory.
 
Q: Why are they out of stock in my order?
 
A:  Because our manufacturer partners also do not have an inventory management system, so we can't track inventory effectively, there is no inventory management system that's why sometimes you will be notified of stock after you paid. you can request replacement or partial refund when you receive an out of stock email.
 
 
Q: why doesn't my payment go through immediately?
 
Aall payment by credit cards will be pending status before we approve it. so when you submit your payment request, it will enter the pending status for payment, you needn't retry it again and again, you will receive your credit card deduction SMS and invoice email from your bank and also our email when we approve it.

Q: Why has my order been overcharged from the credit card than the order amount?

A: ​​There is a hidden international service fee that will be charged by your Issuing Bank, and International exchange rate change may cause a difference ,the total difference between 0.5% to 3.5% in each transaction, if you found you have been over charged too much. Please contact us for a partial refund request or full refund and cancel the order.

 

Q: Why is the payment charge displayed from another different website?

A: It's just a protection technology from our payment gateway, to avoid DMCA issues. if you feel uncomfortable with this, you can try with bank transfer or bitcoin too.

 

Q: Why has my payment always declined?

A:  As you know most replicas sites have been treated as a high risk transaction by the bank. they will be declined by default. you should approve payment  by yourself. 

and please don't try multiple different cards in a short time, else it will be realized as a high risk operation by the payment gateway.

 

In a word, all your problems or questions please just ask me first for correct confirmation before placing order to avoid mistakes. It's a good protection for both of us.